Telecom
Network Software for the 5G Era
From BSS/OSS transformation and 5G service software to customer experience modernization and network analytics — we help telecommunications operators build the technology infrastructure that turns network investment into revenue, and customer data into retention.
The Software Layer That Makes Networks Profitable
Telecommunications operators have invested billions in physical network infrastructure — spectrum licenses, fiber buildout, 5G radio access — only to find that the software layer that monetizes that infrastructure hasn't kept pace. Billing systems that can't handle convergent offers. Order management platforms that create customer journey friction. Network operations tooling that generates alerts without the intelligence to prioritize them. And customer experience platforms that feel like they were designed for a single-product, single-channel world that no longer exists.
SWA's telecom practice addresses the full software stack that separates a profitable network from an infrastructure cost center — BSS transformation for revenue assurance and offer agility, OSS modernization for network visibility and automation, customer experience platforms that reduce churn, and analytics infrastructure that makes the terabytes of network data your systems generate into an operational advantage rather than a storage problem.
- BSS modernization — billing, revenue management, order management, product catalog
- OSS transformation — network inventory, service assurance, fault management
- 5G network service software and edge computing platforms
- Customer experience platforms — self-service, mobile apps, AI-powered support
- Network analytics — real-time monitoring, capacity planning, predictive fault management
How We Help Telecom Operators
BSS Modernization
Revenue management, convergent billing, CPQ, and digital commerce platforms — re-architected for the offer complexity and real-time charging that 5G service bundles demand, without the multi-year, big-bang replacement programs that historically derail telecom transformation programs.
OSS Transformation
Network inventory, resource management, service assurance, and fault management systems that give operations teams real-time visibility across physical and virtual network layers — with automated workflows that reduce mean-time-to-restore and the manual effort that legacy OSS demands of NOC teams.
5G Network Software
Network function development for 5G core, service mesh orchestration, multi-access edge computing (MEC) platform development, and network slice management software — the software infrastructure that translates 5G network capabilities into differentiated enterprise and consumer service offerings.
Customer Experience Platforms
Self-service portals, mobile apps, AI-powered virtual assistants, and omnichannel journey orchestration — designed to resolve the service interactions and billing queries that drive contact center volume, and to create the digital touchpoints that reduce churn by making customers feel known rather than just billed.
Network Analytics
Real-time network performance monitoring, predictive fault management, capacity planning dashboards, traffic analytics, and customer experience quality (CEQ) scoring — converting the signal data your network generates into the operational intelligence your engineering and product teams need.
IoT Connectivity Management
Device lifecycle management platforms, IoT billing and monetization, MVNO/MVNE enablement, SIM management, and connectivity API portals — the software infrastructure that lets operators monetize the machine-to-machine traffic their networks already carry without a legacy BSS that can't handle non-human subscribers.
Why Telecom Operators Choose SWA
BSS/OSS Vendor Fluency
We've integrated with Amdocs, Netcracker, Ericsson OSS, Nokia NetAct, and TIBCO environments. We know where the data models are inconsistent, which APIs need supplementary middleware, and how to extract clean records from billing systems that weren't designed for modern analytics consumption.
Regulatory & Security Compliance
Telecom carries regulatory obligations that most industries don't — CALEA for lawful intercept, CPNI data handling requirements, TCPA compliance for customer communications, and increasingly stringent network security mandates. We build compliance controls into architecture, not into remediation sprints after go-live.
Revenue Assurance Focus
Network software that leaks revenue through billing gaps, unbilled usage, or fraudulent traffic costs operators more than the cost of the systems designed to prevent it. Our BSS and analytics work is designed around the revenue assurance KPIs that finance teams track — not just the technical specifications that IT teams sign off.
Ready to Make Your Network Investment Pay?
Share your current BSS/OSS landscape, your 5G service roadmap, or the churn problem you're trying to solve — we'll scope the software engagement that moves the metrics your business depends on.