Interface Design Services
Design That Earns Adoption
Research-driven UX and pixel-precise UI design that transforms complex enterprise software into interfaces people actually want to use — with measurable improvements in task completion, training time, and user retention.
Enterprise UX That Drives Measurable Outcomes
The most technically sophisticated enterprise software fails when users can't — or won't — navigate it. Low adoption rates, long training cycles, high error rates, and dependency on power users to intermediary for everyone else are all design failures. They're not inevitable properties of complex software — they're the cost of skipping user research and treating interface design as decoration applied after the real work is done.
SWA's interface design practice approaches every engagement empirically: we study your users in context, prototype and test before building, and validate design decisions against measurable outcomes rather than aesthetic preference. The result is interfaces that reduce training time, lower support volume, and improve adoption rates against the benchmarks your organisation actually tracks.
- User research: contextual inquiry, task analysis, stakeholder interviews
- Information architecture and interaction design
- Figma prototyping with usability testing and iteration cycles
- Enterprise design system creation and component library documentation
- Accessibility design (WCAG 2.1 AA) and inclusive design practices
What We Deliver
User Research
Contextual inquiry, ethnographic observation, task analysis, and interviews with real users in your target populations — the evidence base that makes every subsequent design decision defensible.
Information Architecture
Content inventories, card sorting, tree testing, and navigation design — ensuring users can find what they're looking for without needing to learn your internal organisational structure to do so.
UI Design & Prototyping
High-fidelity Figma designs with interactive prototypes for usability testing — built to a pixel-precise visual specification that engineers can implement without interpretation errors.
Usability Testing
Moderated and unmoderated usability studies, A/B testing strategy, and heuristic evaluation — iterating on designs based on observed user behaviour, not stakeholder preference.
Design Systems
Component libraries with documented usage guidelines, token-based theming, and Storybook integration — a shared design language that accelerates development and maintains consistency at scale.
Accessible Design
WCAG 2.1 AA compliance built into the design process — colour contrast, focus management, screen reader semantics, and keyboard navigation tested before a single component is handed to engineering.
Why Choose SWA for Interface Design
Evidence-Based Design
Every design recommendation is grounded in user research data, usability test results, or established cognitive science principles — not personal preference, trend-following, or aesthetic opinion.
Outcomes We Measure Together
We agree on the UX metrics that matter to your organisation before starting — task completion rate, error frequency, training time, NPS — and we track them before and after our interventions.
Design That Engineering Can Build
Our handoffs include annotated specifications, component documentation, and direct support during implementation — so the experience that ships matches the design that was approved, not an approximation of it.
Users Not Adopting Your Software?
A UX audit takes two weeks and will give you a ranked list of the interface problems costing you adoption, productivity, and support volume — with a design brief to fix each one.